Create a Precision Queue in CCE using Unified Config API

In this example, we create a Precision Queue in Contact Center Enterprise using the Unified Config API that runs on the Administration Workstation system in your CCE deployment.

Use HTTP POST to this URI:
https://aw.my.domain.com/unifiedconfig/config/precisionqueue?async=true

Set the Content Type to:
application/xml

And add this header:
Authorization

with the value:
Basic YWRtaW5pc3RyYXRvckBteS5kb21haW4uY29tOnNlY3JldHBhc3N3b3Jk

That is, "Basic", followed by a space, followed by your base64-encoded admin credentials.

Now, set the content to the following to create a 1-step PQ that requires agents have a proficiency greater than or equal to 7 of PQ Attribute 5005 AND that PQ Attribute 5013 is true:
<precisionQueue>
 <department/>
 <name>MyPrecisionQueue</name>
 <description>This is a 1-step Precision Queue</description>
 <serviceLevelType>1</serviceLevelType>
 <serviceLevelThreshold>30</serviceLevelThreshold>
 <agentOrdering>1</agentOrdering>
 <bucketInterval/>
 <steps>
  <step>
   <terms>
    <term>
     <termRelation>0</termRelation>
     <attribute>
      <refURL>/unifiedconfig/config/attribute/5005</refURL>
     </attribute>
     <attributeRelation>6</attributeRelation>
     <value1>7</value1>
     <parenCount>1</parenCount>
    </term>
    <term>
     <termRelation>1</termRelation>
     <attribute>
      <refURL>/unifiedconfig/config/attribute/5013</refURL>
     </attribute>
     <attributeRelation>1</attributeRelation>
     <value1>true</value1>
     <parenCount>-1</parenCount>
    </term>
   </terms>
   <considerIf/>
  </step>
 </steps>
 <callOrdering>1</callOrdering>
</precisionQueue>

I'm using UCCE 10.5 for this, so I don't have departments, but you would in Packaged CCE 10.0 or 10.5.

<serviceLevelType> Values:
1 = Ignore Abandoned Calls
2 = Abandoned Calls have Negative Impact
3 = Abandoned Calls have Positive Impact

<agentOrdering> Values:
1 = Longest Available Agent
2 = Most Skilled Agent
3 = Least Skilled Agent

<termRelation> Values:
0 = OR (also used for the first term)
1 = AND

<attributeRelation> Values:
1:  ==
2:  !=
3:  <
4:  <=
5:  >
6:  >=